Jack W. Wiley, Ph.D.
Jack W. Wiley, Ph.D., is the executive director of the Kenexa Research Institute. Dr. Wiley is recognized internationally for groundbreaking research that links employee survey results to measures of customer satisfaction and business performance. He has more than 30 years of experience in survey research that spans across a variety of industries including healthcare, financial services, and retail.
Dr. Wiley has written several articles and book chapters on survey research topics, has made numerous presentations to professional associations worldwide, and is a member of the Society for Industrial and Organizational Psychology, the Human Resources Planning Society, and the Academy of Management. He received his Ph.D. in organizational psychology from the University of Tennessee.
