Jeffrey M. Saltzman, M.A., is the New York practice leader at Kenexa. With more than 25 years of field experience, he has extensive consulting experience in diverse settings, including heavy industry, high-technology manufacturing, service organizations and federal government agencies. Mr. Saltzman has conducted employee research in such areas as organization effectiveness, recruitment and retention, merger-related issues, diversity, downsizing, communication methods, employee morale/engagement and cultural differences. He has also extensively studied customer satisfaction, repurchase and recommendation intentions, and the linkages between employee and customer attitudes and bottom-line business performance.
Mr. Saltzman is a regular university lecturer and is a noted conference speaker. He holds a Bachelor of Arts degree from the State University of New York at Binghamton and a Master of Arts degree in industrial and organizational psychology from the University of Akron.